FAQs for Virtual Dental Consultation


1. What is Virtual Dental Consultation?

The virtual dental consultation is a tool that allows you to use your smart phone to take pictures of your teeth. By following the instructions as directed, the pictures will be uploaded onto the Artificial Intelligence (AI) platform and it will generate a dental report about your dental conditions and the recommended treatments for you

2. What is the difference between the Virtual Dental Consultation and seeing a dentist?

The virtual dental consultation is not a replacement to a dental visit. The virtual check is only accurate up to the pictures your smartphone can capture and uploaded. However, the AI platform has taken in millions of dental records and thus will provide a fairly accurate assessment of your dental hygiene.

3. Once I made the purchase online, what's next?

We will email you the receipt of the purchase, another email will contain the link and instructions to perform your virtual dental consultation. If you didn’t get the mails, please check in your junk mailbox as your email settings could have redirect our emails there. If that fail, please contact us at support@mydentalshield.com

4. I couldn't get an accurate picture of my teeth, what can I do?

We recommend that you have a family member or friend help you take the picture so that your hands are free up to pull you cheeks back to reveal the inside of the teeth and gums. But don’t forget to wash your hands first before you do so.

5. How long does it take to get my report?

The system scores and generate the report relatively quickly, we endeavor to send you your report between 24 hours and no more than 48 hours.

6. Can I get a refund?

Sorry, we do not provide a refund as this is a low cost product and the operational cost to do the refund is higher than the virtual check itself.

7. Why must we do the Virtual Dental Consultation before getting the Dental Warranty?

Since the start of Covid19, our company has adopted virtual dental consultation to determine if we can warrantise your teeth. Once the report is generated by the system, Dental Shield will assess your suitability of the dental warranty product or any of our dental treatment programmes.

8. When I complete the purchase, I was prompted with a message to share this with your friends, what is that?

This is actually our affiliate marketing programme. If you are interested to share this product with your family and friends, we will provide you with a discount code that your family and friends will enjoy, but we will also pay you S$10 per successful sign ups by your friends and family. Whatsapp us at +65 8332 4929 and state your name and type I want to be DS marketing affiliate.

Click here to learn more about Dental Warranty!